Terms of Service

1. DEFINITIONS

1.1Platform means VIZS.ai and its software, dashboards, AI-powered systems, reporting tools, integrations, agents, publisher marketplace, and associated technologies.

1.2Services means the subscription, software access, AI visibility analysis, authority development, content creation, publication coordination, distribution, marketplace facilitation, monitoring, and other services expressly specified in the applicable Order Form.

1.3AI Visibility means the observed presence, citation, mention, recommendation, or representation of a brand, product, website, or entity within AI-powered systems.

1.4Third-Party Platforms includes search engines, large language models, AI assistants, social networks, publishers, content management systems, and other independently operated digital services.

1.5Publisher means an independent third party making editorial or commercial publishing opportunities available through the Platform.

1.6Order Form means the electronic checkout, signed proposal, subscription order, or other agreed commercial document specifying the purchased Services, fees, term, and applicable service scope.

1.7Marketplace Placement means a proposed or completed publication, quotation, mention, citation, expert contribution, sponsored insertion, article, or other authorized content placement.

2. NATURE OF SERVICES

2.1VIZS provides technology-enabled marketing, brand authority development, AI visibility intelligence, and related digital services.

2.2Services may include AI visibility audits, competitive analysis, strategic planning, content creation, authority-oriented publishing, publisher coordination, monitoring, and performance reporting.

2.3VIZS employs proprietary and third-party artificial intelligence technologies, automation, algorithms, and human review processes.

2.4Customer acknowledges that Services are ongoing professional and technological efforts rather than the delivery of a predetermined commercial outcome.

2.5VIZS may modify workflows, methodologies, models, technical infrastructure, and service delivery methods, provided that it does not materially reduce the core purchased Services without an appropriate contractual remedy.

2.6Features described as beta, preview, planned, or coming soon are not included in the purchased Services unless expressly identified as available and included in the applicable Order Form.

3. NO GUARANTEE OF RESULTS

3.1NO GUARANTEED AI VISIBILITY. VIZS DOES NOT WARRANT OR GUARANTEE THAT CUSTOMER WILL APPEAR, BE CITED, BE RECOMMENDED, OR RECEIVE ANY PARTICULAR POSITION, FREQUENCY, OR PROMINENCE IN CHATGPT, GEMINI, CLAUDE, PERPLEXITY, OR ANY OTHER AI SYSTEM.

3.2NO GUARANTEED SEARCH PERFORMANCE. VIZS DOES NOT GUARANTEE SEARCH ENGINE RANKINGS, INDEXING, ORGANIC TRAFFIC, BACKLINK VALUE, DOMAIN AUTHORITY, SEARCH VISIBILITY, OR SEO PERFORMANCE.

3.3NO GUARANTEED BUSINESS OUTCOMES. VIZS DOES NOT GUARANTEE LEADS, SALES, REVENUE, CONVERSION RATES, CUSTOMER ACQUISITION, RETURN ON INVESTMENT, OR OTHER FINANCIAL RESULTS.

3.4EXTERNAL DEPENDENCIES. Customer acknowledges that outcomes depend upon factors outside VIZS's control, including:

• Third-party AI models, training data, retrieval systems, and response generation.
• Search engine and AI platform policies, algorithms, and updates.
• Publisher editorial decisions and content availability.
• Customer reputation, website quality, competition, industry conditions, and existing digital presence.
• Content discovery, crawling, indexing, attribution, and retrieval.
• Changes in third-party APIs, integrations, and platform access.

3.5Historical performance, projections, simulations, opportunity scores, visibility estimates, forecasts, and case studies are illustrative or analytical and do not constitute performance guarantees.

3.6VIZS does not represent that its methodologies are approved, endorsed, or preferred by any AI platform or search engine.

3.7No statement by a sales representative, account manager, AI agent, or marketing material shall create a performance warranty unless expressly included in a written Order Form signed by an authorized representative of VIZS.

3.8This Section does not relieve VIZS of its obligation to perform the expressly purchased Services with reasonable professional care.

4. INITIAL TERM AND RENEWAL

4.1Unless a different period is expressly agreed in the Order Form, the initial subscription commitment shall be ninety (90) days from the Subscription Start Date.

4.2The initial commitment is a binding minimum commercial term. Customer remains responsible for all subscription fees applicable to that period, whether billed in advance or monthly.

4.3The ninety-day period is intended to allow meaningful implementation, content development, distribution, monitoring, and evaluation. It is not a promise that measurable improvements will occur within ninety days.

4.4Following the initial commitment, the subscription shall renew on a month-to-month basis unless the Order Form specifies otherwise.

4.5Either party may prevent renewal by providing written notice at least thirty (30) days before the relevant renewal date, subject to applicable law.

4.6Cancellation does not retroactively terminate the initial commitment or eliminate fees already accrued.

4.7Any material suspension caused by VIZS's failure to provide contracted Services shall be subject to the remedies expressly provided in this Agreement and applicable law.

5. FEES, BILLING, AND PAYMENTS

5.1Subscription fees are specified in the Order Form and are payable in the agreed currency.

5.2Unless otherwise agreed, subscription charges are billed in advance through the designated payment provider.

5.3By authorizing recurring billing, Customer authorizes VIZS or its payment processor to charge the designated payment method in accordance with the Order Form.

5.4Customer is responsible for applicable taxes, excluding taxes imposed on VIZS's net income.

5.5Fees for Marketplace Placements, additional publishing, custom integrations, or separately ordered services may be charged in addition to subscription fees only where disclosed and authorized.

5.6VIZS may suspend Services for material payment delinquency following reasonable notice and an opportunity to cure, except in cases of fraud, security risk, or other circumstances requiring immediate action.

5.7Price changes shall not apply retroactively and shall be communicated before the relevant renewal period, subject to applicable law.

6. REFUNDS AND CANCELLATION

6.1GENERAL POLICY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL FEES PAID FOR SUBSCRIPTIONS, ACTIVATION, RESERVED CAPACITY, COMPLETED WORK, AND AUTHORIZED SERVICES ARE NON-REFUNDABLE.

6.2Customer acknowledges that subscription fees compensate VIZS for access, infrastructure, research, strategy, automation, content production, personnel, and ongoing service capacity, rather than for achieving any guaranteed visibility or business outcome.

6.3Customer dissatisfaction with rankings, AI citations, traffic, revenue, or other results does not independently entitle Customer to a refund.

6.4Customer's voluntary early cancellation does not release Customer from the initial ninety-day payment commitment, except where required by applicable law or expressly permitted under this Agreement.

6.5No partial-period refunds or credits shall be provided solely for unused subscription time, except as required by law or expressly agreed in writing.

6.6MANDATORY EXCEPTIONS. Nothing in this Agreement excludes or limits refunds, credits, remedies, or termination rights that cannot lawfully be waived, including remedies for qualifying material breach, fraud, or other mandatory statutory rights.

6.7Where VIZS materially fails to provide contracted Services, Customer shall notify VIZS in writing and allow thirty (30) days to cure where cure is reasonably possible. If the breach remains uncured, Customer may terminate the affected Services and seek the remedies available under this Agreement and applicable law.

7. AI-GENERATED CONTENT AND AUTOMATED AGENTS

7.1VIZS may use autonomous or semi-autonomous AI agents to conduct analysis, recommend opportunities, prepare content, coordinate publication, and monitor performance.

7.2AI-generated content may contain inaccuracies, omissions, unintended similarities, or unsuitable statements.

7.3Customer shall provide accurate business information, approved claims, appropriate brand guidelines, and necessary permissions.

7.4Unless otherwise agreed, Customer is responsible for reviewing and approving material public-facing claims, regulated statements, and content requiring legal, medical, financial, or other specialized verification.

7.5VIZS may implement reasonable human approval, publisher approval, editorial, compliance, or brand-safety controls.

7.6VIZS does not guarantee that AI-generated material will be unique, copyrightable, non-infringing, or suitable for every jurisdiction.

7.7VIZS shall maintain commercially reasonable safeguards intended to reduce prohibited, deceptive, and materially inaccurate content.

7.8Customer may not instruct VIZS or its agents to create fabricated testimonials, fictitious endorsements presented as genuine, misleading affiliations, or other unlawful or deceptive content.

8. CITEEXCHANGE

8.1CiteExchange facilitates opportunities between brands, buyers, and independent publishers.

8.2Unless expressly identified otherwise in the Order Form, VIZS acts as a technology platform and service facilitator, not as the owner, employer, or legal representative of independent publishers.

8.3Publisher participation, editorial acceptance, content placement, publication timing, and continued availability may be subject to independent publisher policies and approvals.

8.4No proposed placement is guaranteed until expressly confirmed under the applicable marketplace transaction.

8.5VIZS does not guarantee that a published placement will be indexed, cited by AI systems, followed by search engines, maintained indefinitely, or produce measurable SEO or AI visibility benefits.

8.6Sponsored, paid, or commercially influenced placements must comply with applicable advertising-disclosure requirements and relevant platform policies.

8.7Where appropriate, links may be designated using sponsored, nofollow, or other attributes. VIZS does not guarantee that a placement will convey ranking value.

8.8VIZS may reject, suspend, or remove proposed placements reasonably believed to violate law, publisher standards, intellectual property rights, or platform policies.

8.9Refund, replacement, and remediation rights for failed or removed Marketplace Placements shall be governed by the applicable Marketplace Order and Publisher Terms. Such terms must be disclosed before the transaction and may not override mandatory legal rights.

8.10VIZS does not guarantee the financial solvency, uninterrupted operation, editorial independence, or continued participation of any Publisher.

8.11VIZS shall not knowingly represent purchased editorial exposure as independent organic endorsement where disclosure is legally required.

8.12Marketplace fees, commissions, settlement schedules, publisher payouts, chargeback treatment, and tax responsibilities shall be governed by separately published Marketplace Buyer Terms and Publisher Terms.

9. CUSTOMER RESPONSIBILITIES

Customer shall:

9.1Provide truthful, complete, and legally usable business information.

9.2Maintain appropriate rights to trademarks, content, images, websites, accounts, and materials supplied to VIZS.

9.3Comply with applicable advertising, consumer protection, intellectual property, privacy, and industry-specific laws.

9.4Cooperate reasonably with onboarding, approvals, account verification, and technical integration.

9.5Maintain the security of its credentials and promptly report unauthorized access.

9.6Refrain from using the Services for fraud, impersonation, unlawful manipulation, undisclosed deceptive promotion, or violations of third-party rights.

10. THIRD-PARTY SYSTEMS

10.1VIZS is independent of Google, OpenAI, Anthropic, Microsoft, LinkedIn, Meta, and other third-party technology providers unless expressly stated otherwise.

10.2Third-party systems may change their features, algorithms, pricing, access permissions, APIs, or policies without notice to VIZS.

10.3VIZS does not control third-party systems and shall not be responsible for their independent acts or omissions, except to the extent VIZS is legally responsible for its own conduct.

10.4Where a material third-party disruption prevents VIZS from providing a core purchased Service for an extended period, the parties' contractual and statutory remedies shall remain available.

11. INTELLECTUAL PROPERTY

11.1VIZS retains all rights in its Platform, software, AI agents, models, methodologies, workflows, proprietary data structures, interfaces, and underlying technology.

11.2Customer retains ownership of Customer-provided trademarks, proprietary materials, and pre-existing intellectual property.

11.3Subject to full payment and third-party rights, Customer receives the contractual rights specified in its Order Form to use deliverables created specifically for Customer.

11.4VIZS may use aggregated and appropriately de-identified operational data to improve its Services, subject to applicable privacy law and contractual confidentiality obligations.

11.5Neither party grants the other an unrestricted right to use its trademarks, confidential information, or proprietary materials.

12. CONFIDENTIALITY AND DATA PROTECTION

12.1Each party shall protect the other party's nonpublic confidential information using reasonable care and shall use it only for authorized purposes.

12.2VIZS shall maintain commercially reasonable administrative, technical, and organizational security measures.

12.3Processing of personal data shall be governed by the separately published Privacy Policy and, where applicable, a Data Processing Agreement.

12.4Customer acknowledges that authorized service providers, AI infrastructure providers, hosting vendors, payment processors, and integration partners may process data as necessary to deliver the Services, subject to applicable contractual and legal safeguards.

12.5Cross-border transfers of personal data shall be handled in accordance with applicable data protection requirements.

12.6Neither this Agreement nor the Privacy Policy authorizes unrestricted use of Customer confidential information to train third-party AI models.

13. WARRANTIES AND DISCLAIMERS

13.1VIZS warrants that it will perform contracted professional Services with reasonable skill and care.

13.2EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT OR REQUIRED BY APPLICABLE LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF UNINTERRUPTED OPERATION, ERROR-FREE PERFORMANCE, FITNESS FOR A PARTICULAR BUSINESS OUTCOME, OR COMPATIBILITY WITH ALL THIRD-PARTY SYSTEMS.

13.3VIZS does not warrant that any particular AI visibility methodology will remain effective following changes in third-party technology or industry practices.

13.4No disclaimer shall exclude liability that cannot lawfully be excluded.

14. LIMITATION OF LIABILITY

14.1TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITIES, ARISING FROM THIS AGREEMENT.

14.2SUBJECT TO SECTION 14.3, VIZS'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO VIZS FOR THE AFFECTED SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3NOTHING IN THIS AGREEMENT LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

14.4These limitations apply regardless of the legal theory asserted, to the extent permitted by applicable law.

15. INDEMNIFICATION

15.1Customer shall defend and indemnify VIZS against third-party claims arising from Customer-provided unlawful materials, unauthorized intellectual property use, or Customer’s material violation of applicable law, to the extent caused by Customer.

15.2VIZS shall defend Customer against qualifying third-party intellectual property infringement claims directly arising from VIZS proprietary software, subject to customary exclusions and agreed procedures.

15.3The indemnified party shall promptly notify the indemnifying party, provide reasonable cooperation, and permit appropriate control of the defense, subject to safeguards concerning settlements and admissions of liability.

15.4Indemnification obligations shall be interpreted consistently with applicable law and shall not excuse either party's own wrongful conduct.

16. SUSPENSION AND TERMINATION

16.1VIZS may suspend access where reasonably necessary to address material nonpayment, security threats, fraud, unlawful conduct, or material breach.

16.2Where practicable, VIZS shall provide notice and a reasonable opportunity to cure before suspension.

16.3Either party may terminate for material breach that remains uncured thirty (30) days after written notice, where cure is possible.

16.4Upon termination, Customer's right to access subscription Services ceases, subject to applicable data export, retention, and legal obligations.

16.5Provisions intended by their nature to survive termination, including accrued payments, confidentiality, intellectual property, disclaimers, limitations of liability, and dispute resolution, shall survive.

17. FORCE MAJEURE

Neither party shall be liable for delay caused by events beyond its reasonable control, including major infrastructure failures, war, natural disasters, government restrictions, and widespread third-party service outages, provided it uses reasonable efforts to mitigate the effects.

Payment obligations already accrued are not automatically discharged by force majeure. Mandatory legal rights remain unaffected.

18. GOVERNING LAW AND EXCLUSIVE JURISDICTION

18.1This Agreement and disputes arising out of or relating to it shall be governed by the laws of the State of Israel, excluding conflict-of-laws principles, subject to mandatory applicable law.

18.2THE COMPETENT COURTS LOCATED IN TEL AVIV–JAFFA, ISRAEL, HAVE SOLE AND EXCLUSIVE JURISDICTION OVER ANY AND ALL DISPUTES. ALL LEGAL MATTERS, CLAIMS, LAWSUITS, ACTIONS AND PROCEEDINGS OF ANY KIND RELATING TO A DISPUTE MAY BE BROUGHT ONLY IN SUCH COURTS AND IN NO OTHER COURT, TRIBUNAL OR FORUM IN ANY COUNTRY.